On WhatsApp, in every language, it answers your guests, remembers each of them and suggests the gesture that makes their stay. Your teams receive every request sorted. Nothing commits the house without your approval.
Illustration. Guest names and requests are examples.
The extraordinary attention
From what the guest wrote and what the house remembers, the AI suggests the attention that fits this guest, tonight. It says why, and what it costs. Your team chooses to offer it.
How it works
No heavy software project. We set everything up with your teams, connect to your PMS if you wish, and adjust it every month.
Your services, menus, rates and discretion rules, gathered in interviews with your teams.
A QR code in the room opens WhatsApp. Everyday questions get an answer in seconds, in the guest's language.
Requests land sorted by department. Anything that commits the house waits for a yes from your team.
What the concierge actually does
Opening hours, door codes, directions, the bar menu. Your team stops repeating the same answers all day.
Housekeeping, dining, maintenance, concierge, management. Each request moves from to handle, to assigned, to done, with a name on it.
Preferences, allergies, language and discretion notes stay with the house, across shift changes, staff turnover and stays.
The spa after a long flight, the chef's table for an anniversary, the late checkout. At the right moment, at your prices, never pushed.
Control
Who it is for
More service capacity, without new hires.
Fewer repeated questions, more time with guests.
Offer
We set it up, run it and adjust it with you. The price depends on the size of the house and is agreed after a first call.
Once, with your teams
Flat, no commission on revenue
One call to learn the house, one QR code in each room, and your team keeps the final say on anything that commits the house.
No. It takes the repetitive questions and sorts the requests. Welcoming guests, deciding and handling anything delicate stay with your team.
Yes, if you wish. The concierge also works without it: on WhatsApp for your guests, in the browser for your teams. The connection is scoped with you, house by house.
It says so, asks your team and waits. Once your team answers, the concierge relays it to the guest.
No. They scan a QR code in the room and the conversation opens in WhatsApp.
It replies in the language the guest writes in, and each request shows that language in the queue.
A flat monthly subscription, with no commission on the revenue it generates. The amount depends on the size of the house and is set out in a proposal after a first call.
Yes, for the repetitive part: answering, sorting, remembering. Never to decide in place of your teams or to commit the house.